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Capital:
Information is the cornerstone of our
ability to provide superior service.
However, our most important priority is our
customers' trust, which achieved by keeping
customer information confidential, and by
using it only as our customers would want us
to. The top priority for all of us in Saudi
Hollandi Capital is our Capital promise to
our customers, which we accomplish by the
following:
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We will safeguard, according to strict
standards of security and
confidentiality, any information our
customers provide with us.
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We will limit the collection and use of
customer information to the minimum we
require to deliver superior service to
our customers, such as advising our
customers about our products, services
and other opportunities, and to
administer our business.
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We will permit only authorized
employees, who are trained in the proper
handling of customer information, to
have access to that information.
Employees who violate our Capital
Promise will be subject to our normal
disciplinary measures.
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We will not reveal customer information
to any external party unless we have
previously informed the customer, in
disclosures or agreements, have been
authorized by the customer, or are
required by law.
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We will always maintain control over the
confidentiality of our customer
information. We may, however, include
your name and address in marketing lists
of companies we deal with, which are of
good reputation. We will not allow these
companies to retain any customer
information unless the customer has
specifically expressed interest in their
products or services.
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We will tell customers in plain language
initially, and at least once a year, how
they may remove their names from
marketing lists. At any time, customers
can contact us to remove their names
from such lists.
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Whenever we hire other organizations to
provide support services, we will
require them to conform to our policy
standards and to allow us to audit them
for compliance.
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We will attempt to keep customer files
complete, up-to-date, and accurate. We
will tell our customers how and where to
conveniently access their account
information (except when we are
prohibited by law), and how to notify us
about errors which we will promptly
correct.
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We will continuously assess ourselves to
ensure that customer Capital is
respected.
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